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3.0 hours Managing Conflicts with Tenants, Clients and Employees – Course Syllabus

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Course Syllabus:

3.0 Elective Hours

This course covers conflict management styles, and how people respond to conflict. Case studies and examples are provided to aid in understanding. It is a must have course for the real estate professional.

The manner in which a conflict is resolved depends on the parties' attitudes toward the conflict. If for example, the parties feel an extreme threat from the conflict, they are more likely to become very angry or shut down. This could fuel the conflict or lead to an unsatisfactory solution to the problem. On the other hand, if the parties are able to control their anger and feel confident that the conflict can be resolved, then they are more likely to find a mutually-beneficial solution.

For example, instead of having an inability to identify and respond to the other person's concerns, a more positive approach would be having the ability to identify and respond to the other person's concerns. Instead of having an inability to compromise and behaving in an angry, hurtful, and resentful manner, try behaving in a calm and respectful manner with a mindset of compromise and avoid behaving in a punitive manner. If the person or relationship is important and valuable, then resolving the conflict will be worth the effort.

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