GA 3.0 hours Managing Conflicts with Tenants, Clients, and Employees - Course Syllabus
3.0 Elective Hours
It is almost a certainty that conflict will occur when a party to a contract doesn't meet the contractual obligations. In this case, the other party will feel threatened and/or injured because their needs are not being met. When parties don't meet or stop meeting their legal obligations, they could feel threatened or have problems that prevent them for honoring their contracts. Taking a step back and gaining an understanding about why the party is not fulfilling the terms of the contract could help remedy the situation and avoid conflict.
Conflicts with tenants are commonplace. From failure to follow rules to issues with fellow tenants to non-payment of rent, some tenants pose problems that lead to conflict. Effective property management involves staying abreast of these problems and taking swift action to solve them, thus avoiding or minimizing conflict. Unrealistic expectations occur when people believe they are entitled to something that they want or need no matter the cost to others, its appropriateness or legality, or the person's own responsibility.
People respond to conflict based on the knowledge they have about the situation and the people involved. If they don't have very much knowledge or understanding of a situation, they might gather information about the problem. Conflict is inevitable. The course provides case studies and examples of the common types of conflicts and possible solutions.