3.0 hours Managing Conflicts with Tenants, Clients and Employees – Course Syllabus

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Course Syllabus:

3.0 Elective Hours

Property managers play dual roles. They have a fiduciary responsibility to their clients, but they also have a legal responsibility to provide a certain level and kind of rental services for tenants. Some property managers may feel that their main responsibility is to their clients because of the serious legal nature of a fiduciary responsibility and the fact that their livelihoods depend on fees from clients.

However, working with tenants can be one of the most challenging yet rewarding aspects of property management. And since no rental property can succeed without a solid tenant base, it's also one of the most important aspects of property management. As the intermediary between property owners/clients and tenants, property managers must successfully manage these relationships including conflicts with both parties.

It's the property manager's job to ensure that both their clients and tenants are satisfied. One way to achieve this goal is to prevent conflicts with tenants and to quickly resolve any conflicts that arise. When property managers are unable or unwilling to resolve tenant conflicts it poses a serious risk to their clients including complaints to federal, state, and local agencies, and lawsuits.

This course assists the real estate professional by offering problem-solving solutions to common tenant complaints, different conflict resolution technics, and tips on how to stay in compliance with federal fair housing regulations.

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