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3.0 hours Agency Exposed


Course Syllabus:

Hrs

Requirement

3 Elective Hours

In the not too distant past, consumers did not have access to the information readily available at the keyboard today. Today's consumer is sophisticated, largely due to the internet and social media. This course explores the evolution of consumer protection in the form of agency disclosure by real estate licensees to customers and clients. We will look at duties and responsibilities with comparisons of the various roles. The student will complete this course with a broader understanding of, who, when and how of agency with a view toward protection of all concerned.

Instructor: Susan Davis
Coura Gaye-Sow
Author: Susan Davis, CDEI C9537
Mandatory Seat Timer: Yes
Format: Online
Credit Hours: 3
Required Quiz Grade: 60
Exam Required: No

Content Review:
The Table of Contents page within each course will list the lesson titles and the expected time it should take the student to complete.

Kickout Minutes:
15 minutes. We need to receive a keystroke or mouse click from you every 15 minutes in order for your elapsed time to apply to your total time. If your elapsed time is greater than 15 minutes, then your time will not be counted towards your course time.

Availability of Course:
You will have 180 days to complete the course. The State course expiration date will override the account expiration date assigned at the time of purchase. Any expired, unfinished course will be replaced with a current state approved course, and will be available to you until your account expires. The courses can be accessed from any device connected to the internet at any time.

Washington Department of Licensing course approval number: C9537

Course Objective

Role of multiple listing

History of the FTC Report

Obligations and identities

General agency structure

Common Mistakes

Methods and Identity

Defining Responsibility

Dual Agency

Critical role of agency disclosures

Situations and Resolutions

Conflicts of Interest/Avoiding Lawsuits and Sanctions

Breach and noncompliance of agency requirements

Learning Activity: Video