3.0 hours Managing Conflicts with Tenants, Clients and Employees Course Syllabus
3.0 Elective Hours.
This course discusses how conflicts with tenants can lead to claims of discrimination as specified in the Fair Housing Act. Covered are common fair housing violations such as poor recordkeeping, inconsistent screening and application processes, failing to rent to people who are part of protected groups, failing to make reasonable accommodations for people with disabilities, creating unreasonable occupancy rules, engaging in steering, and inconsistent enforcement of rules of conduct regarding tenants.
This course also provides examples of real cases involving lawsuits brought by HUD and the Department of Justice alleging discrimination based on race, disability status, and familial status.
Upon completion of this course the real estate licensee will have a better understand of the strategies that can be used to prevent violations of tenants and prospective tenants fair housing rights including: describe only property characteristics and amenities as opposed to characteristics of tenants, don't include questions about physical or mental disabilities on the rental application, don't offer reasonable accommodations unless tenants request them, keep records concerning all current, past, and prospective tenants, train employees on the Fair Housing Act and monitor their behaviors, and regularly monitor business operations to ensure compliance with fair housing laws.