3.0 hours Managing Conflicts with Tenants, Clients and Employees – Course Syllabus

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Course Syllabus:

3.0 Elective Hours

Property managers cannot successfully manage properties without skilled, loyal, and competent employees. Types of employee conflicts include interpersonal issues among employees, poor performance, unprofessionalism, insubordination, and noncompliance with company policies. Resolving these conflicts helps to ensure that employees successfully perform their jobs, the workplace is harmonious, and a property's stakeholders are satisfied.

Conflict in the workplace occurs when stakeholders like employees perceive a threat to their well-being. This threat is based on a perception of incompatibility concerning actions, beliefs, goals, and opinions. Furthermore, the opposing parties believe that their approach is the only way to accomplish their objectives and goals. The first step in resolving conflicts in the workplace is to identify the problem and its source. This makes it possible to successfully use conflict resolution strategies to address the problem. It is also important to determine if a goal, relationship, or both are a high priority in resolving the conflict.

The course provides information about types and sources of workplace conflicts, the consequences of these conflicts, strategic uses of conflict resolution styles, and methods for resolving specific problems with employees that cause workplace conflict. Upon completion of this course, the real estate professional will be able to identify conflicts with employees and develop techniques for resolving them.

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