OH 4.0 hours Property Management Course Syllabus
4.0 Elective Hours
Property managers should make themselves accessible to clients. This is best accomplished by answering calls and responding to emails immediately. When this is not possible, clients' phone calls and emails should be responded to as soon as possible with the same day being best or at least within 24 hours.
Clients want to know managing their investment properties is the property manager's top priority. Therefore, ensuring them that their needs and goals take precedence will help build trust. You should view the building as one of the owner's prized assets. Also, ongoing communication with clients is essential for building positive relationships with them.
The client's communications needs will determine the level and mode of communication. For example, some clients might prefer to communicate via email or text while others might prefer the phone. Some clients may require messages to be returned almost immediately while a day or two might be acceptable for others. In person, meetings might also be necessary in cases where the client prefers them or the nature of the topic requires a face-to-face meeting.
The ultimate goal of any property manager should be to provide excellent service. This course has the tools and tips needed to become a successful property manager.