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NY 3.0 hours Managing Conflicts with Tenants, Clients, and Employees - Course Syllabus
3.0 Elective Hours
Problems are bound to arise among people who live within close proximity to each other. Noise, pets, and smoking are just a few of the problems that property managers might have to address. Many factors contribute to these problems such as differing personalities, different values and lifestyles, and lack of consideration for others. Certainly, it is in the best interest of a property's stakeholders to identify and resolve these problems as quickly as possible to prevent them from escalating, maintain the property's profitability, and to protect the property's owner.
When tenants no longer feel safe or comfortable in their homes because of the actions of fellow tenants, they become angry and feel a real or irrational threat to their well-being. This could cause them to move when their lease terms end or break their leases and leave before they end. Tenant conflicts could escalate and disrupt the peace and well-being of other tenants, who might move when their leases end. In extreme cases, conflicts could lead to violence among the tenants involved and property damage.
Property managers are not police officers, but they do have a legal responsibility to protect their clients' properties and interests. Therefore, it is imperative that they resolve conflicts between tenants as quickly and safely as possible. This course will provide strategies for managing conflicts between tenants.