NJ 3.0 hours Managing Conflicts with Tenants, Clients, and Employees - Course Syllabus


Course Syllabus:

3.0 Elective Hours

The way in which people communicate affects their ability to resolve conflicts. Monopolizing a conversation, failing to listen to others, putting others down, failing to use the appropriate communication method, failing to communicate, and making assumptions about the other person are ineffective means of communicating.

Verbal messages should be communicated in as few words as possible. You must have the ability to speak clearly with a friendly attitude. Be confident! Always be open minded and respect others.

Listening is also a key communication skill. It involves accurately receiving and interpreting messages during verbal communication. The inability to listen to others leads to miscommunications that could worsen a conflict. Moreover, the inability to listen to others could send the message that their viewpoints are not important, which could hinder conflict resolution.

Distractions like the television, the internet, a ringing telephone, a wandering mind, stress, people, and other things make it difficult to fully listen during a conversation. Active listening helps people listen more intently to others. It also builds awareness, goodwill, and trust.

Communication skills and listening are both keys to resolving conflicts. This course provides examples and case studies of effective communication and listening skills. It is a valuable tool for the real estate licensee.