MO 3.0 hours Managing Conflicts with Tenants, Clients, and Employees Course Syllabus
3.0 Elective Hours
Conflict is unavoidable, so it is important to develop a number of strategies for resolving it. Conflict resolution techniques include collaborating, compromising, accommodating, competing, and avoiding. In creating and implementing conflict resolution strategies, property managers should consider the nature of the conflict, parties involved with the conflict, and the best interests of the property owner.
People generally respond in one of five ways during conflict. The will compete to win over others, accommodate to appease others, avoid to escape the problem, compromise to reach some kind of settlement, and collaborate to find solutions that benefit all parties.
There are three types of conflict, personal/relational, instrumental, and conflicts of interest. Personal or relational conflicts typically concern the following aspects of people and their relationships. Instrumental conflicts concern goals, procedures, and structures such as something tangible within organizations or for individuals. Conflicts of interest pertaining to the methods used to distribute benefits or compensation for goal achievements like money, space, and time.
This course will define conflict resolution strategies and discuss how they can be best used to resolve conflicts. Upon completion, the real estate professional will be able to use conflict resolution techniques to solve problems concerning a property's stakeholders.