IA 3.0 hours Managing Conflicts with Tenants, Clients and Employees Course Syllabus
3.0 Elective Hours.
Because people feel threatened during conflicts, it elicits strong emotions. People get angry and they may feel insulted, disappointed, mistreated, misunderstood, attacked, or used. The conflict and the resulting feelings can cause stress.
Stress is your body's way of responding to any kind of demand or threat. Under stress, your body releases chemicals that give you the added strength and energy you need to protect yourself, but it can also shut down your ability to think, feel and act and your body's ability to repair itself. When you feel threatened for any reason, realistic or not, your body's defenses kick into high gear in a rapid, automatic process known as the "fight or flight" response. In rarer cases, a traumatic instance may even cause the body "freeze".
It is not always easy for people to identify and accept their emotions (i.e. feelings). Yet emotional awareness is an important component of understanding one's self and others. People sometimes ignore or try to dampen strong feelings like anger, fear, and sadness. Sometimes people believe that certain feelings will make them weak and more prone to attack.
This course covers conflict and stress awareness. Upon course completion, the real estate professional will have the knowledge needed to handle conflicts as they arise in a professional manner.