IL 3.0 hours Managing Conflicts with Tenants, Clients, and Employees - Course Syllabus


Course Syllabus:

3.0 Elective Hours

Conflict is an inevitable and a persistent element of personal and business relationships and interactions. It occurs because people and groups have different and/or opposing needs, attitudes, values, beliefs, and interests. Many people fear or avoid conflict. This is understandable because conflict is difficult, stressful, and often emotionally painful. Despite its challenges, conflict and efforts to resolve the conflict have several benefits. The benefits of conflict are that it can bring an awareness to a problem and increases awareness of what important to people.

Conflict resolution is a process of resolving a dispute or disagreement. It mainly aims at reconciling opposing arguments in a manner that promotes and protects the human rights of all parties concerned. Negotiation is a primary strategy for resolving conflict. From conflict, we can bring about better solutions and it’s a way to learn and grow. Resolving conflict helps people achieve goals, can strengthen relationships, and lead to higher productivity.

Conflict resolution is the process of acknowledging that conflict exists, analyzing the conflict, and taking constructive actions to settle the conflict. Property managers must take a leadership role in resolving the multitude of conflicts that can arise in managing properties, with the goal of protecting property owners' interests. This course will discuss important aspects of conflict resolution.