IL 3.0 hours Managing Conflicts with Tenants, Clients, and Employees - Course Syllabus


Course Syllabus:

3.0 Elective Hours.

Explains the principles of conflict resolution; provides tools for resolving conflicts with tenants, employees, and clients; and discusses the legal implications of unresolved conflicts.

This course defines conflict, explains the concept of conflict resolution, discusses conflict resolution techniques, and describes conflict resolution skills. Additionally, it describes methods for managing conflicts with tenants, clients, and employees and explores the legal issues such as claims of housing discrimination, employment discrimination, and breach of fiduciary responsibility that that can result from unresolved conflicts.

Course Objective

Define conflict and describe its elements.

Explain the purpose of conflict resolution and its basic elements.

Use conflict resolution techniques to solve problems concerning a property's stakeholders.

Describe conflict resolution skills.

Use conflict resolution techniques to resolve conflicts between tenants.

Apply conflict resolution techniques to solve problems with tenants.

Analyze issues with clients and develop strategies to manage conflict.

Identify conflicts with employees and develop techniques for resolving them.

Recognize how tenant conflicts can jeopardize compliance with anti-discrimination laws.

Explain the concept of tenant unions and use conflict resolution to address their concerns.

Recognize how conflicts with employees can jeopardize compliance with employment laws.

Describe a property manager's fiduciary responsibility to clients and resolve conflicts that can breach this responsibility.

Scheduled Outage: July 22, 2017 7:00 - 7:15 EST