FL 4.0 hours Managing Conflicts with Tenants, Clients, and Employees – Course Syllabus

Course Syllabus:

4.0 Specialty Credit Hours

This course defines conflict, explains the concept of conflict resolution, discusses conflict resolution techniques, and describes conflict resolution skills. Additionally, it describes methods for managing conflicts with tenants, clients, and employees and explores the legal issues such as claims of housing discrimination, employment discrimination, and breach of fiduciary responsibility that can result from unresolved conflicts.