CT 3.0 hours Managing Conflicts with Tenants, Clients, and Employees - Course Syllabus
3.0 Elective Hours
What is conflict? Conflict is a disagreement that causes the people involved to feel a threat to their interests, needs, safety, or sense of self. It also occurs when people don't meet their legal obligations. Conflict occurs because the people involved have differing beliefs, goals, ideas, needs, purposes, and values, or some combination of these elements. Sometimes people agree about the matter but misunderstandings and miscommunications prevent them from knowing that they really are in agreement.
Perception also plays a part in conflict. Merriam-Webster defines perception as the way a person thinks about or understands someone or something. A person's perception of a situation or problem might be rational or irrational.
People in conflict feel they will be harmed in some way. The threat could be rational, or the threat could be unrealistic or irrational.
Conflicts between people who have ongoing relationships, like landlords and tenants, can be complex. These parties have differing needs and interests. Property managers/landlords want to maximize profits and preserve their properties. Tenants want habitable and safe places to live. They enter into contractual relationships to ensure that their needs are met and their interests are protected.
Upon completion of this course, the real estate professional will be able to identify the different types of conflicts and become better suit to handle conflicts as they arise.