AL 3.0 hours Managing Conflicts with Tenants, Clients, and Employees - Course Syllabus
3.0 Elective Hours
Conflict occurs every day in all types of relationships and situations. Some conflicts are easy to resolve while others are entrenched and complex. Minor disagreements can become major conflicts depending on the parties involved and their perceptions of the situation. The initial steps in resolving a conflict are to admit that a conflict exists, determine its cause, and to understand the viewpoints and needs of the parties involved.
Conflict occurs when people with differing needs, goals, values, beliefs, priorities, and/or ways of doing things disagree on issues or situations. They feel a threat (whether it is real or not) to their well-being because of the disagreement. In property management, conflicts whether over trivial matters or more complex issues can pose serious risks to both the property manager and property owner. Property managers must understand the nature of conflict among the various parties involved with a property and implement effective methods for managing, preventing, and resolving it.
This course will provide a detailed explanation of conflict and the factors associated with it. Upon completion of this course, the real estate professional will be able to define conflict, describe its elements, and work to an agreeable solution for all parties involved.